Introduction

Methodology

Departmental Analysis

Information & Public Relations

Home Department

Directorate of Transport

Taxation Department

Power & Electricity Department

Agriculture Department

Finance (Treasuries & Accounts)

Health & Family Welfare Department

General Administration Department

Local Administration Department

Food and Civil Supplies Department

Labour & Employment Department

Rural Development Department


Introduction:

Government of India (GoI) has approved the National e-Governance Plan (NeGP) that seeks to lay the foundation for the long term growth of e-Governance in the country. NeGP is aimed at improving the quality, accessibility andeffectiveness of Government services to citizens and businesses with the help of information and communication technology. NeGP is structured on the philosophy of a centralized initiative with decentralized implementation. GoI plays a co-ordination role at the centre with the respective State governments managing the implementation of the planned e-Governance initiatives.

Considering the nature and scale of e-Governance initiatives planned under NeGP, the role of the State Government in managing these initiatives is seen as critical. It is also well recognized that for the State to play its role effectively, significant capacities need to be developed /upgraded. To ensure the success of NeGP, it is necessary to build a strategic roadmap and enhance the capacities in the State Government and its nodal agency to enable issues to be dealt with in a competent manner, with a holistic perspective and with speed.

In this context, pwc have been retained by the Government of Mizoram to prepare a strategic e-Governance and capacity building roadmap for the State. While the preparation of the e-Governance roadmap is aimed at detailing the strategic priorities of the State and ensures that they are in alignment with NeGP, the capacity building Report details the strategy for achieving the same.

This volume documents the present status of the eGovernance initiatives of the selected Departments and their stated eGovernance initiatives.

Methodology:

During the course of the study, the PwC team met with officials of 14 Departments and collected information through Questionnaire on the present status of ICT initiatives as well as plans. The information collected is being depicted below on eGovernance framework in terms of e-Readiness for these Departments as shown below:

Stage

Description

Stage I –

Primary

The department primarily functions on manual / non-automated processes and procedures and there are very little or no IT Initiatives being currently taken up in the department.

Stage II –

Envision

The department has envisioned the IT enablement and automation of its Key Process. It has initiated the steps to develop the Functional Applications & Databases and provide basic connectivity within a departmental location.

Stage III –

Integrate

The department’s IT initiatives represent a mature stage with department undertaking deployment of integrated applications and databases. Connectivity among different departmental locations has been enabled to provide an integrated view of its functioning. The department has taken initiatives to implement sever key IT policies and infrastructure.

Stage IV –

Converge

The IT initiatives in the department are at a advanced stage with the integration within the department achieved in totality and department providing an internet interface to enable anytime anywhere services for the citizen. The department has implemented several IT policies and personnel to regulate, monitor and achieve efficiencies in its IT deployment and functioning.

Each of the stages discussed above are evaluated with reference to the following six key attributes representing the IT Lifecycle

Parameter

Description

-

The development, deployment, integration and centralisation of software applications in the department and its integration with several other applications at a state level.

-

The development, deployment, integration, centralisation and updation mechanisms of databases of the department and the element of integration with the state-wide MIS and Data-warehousing repositories

-

Electronic Connectivity within and among various departmental locations and its integration with statewide networks such as SWAN.

-

Deployment of IT infrastructure - Hardware, IT Security Infrastructure, Middleware, etc., across all the locations of the department and its conformance with the state-wide policies.

-

Implementation of Key IT policies such as IT Architecture, Security Policy, PPP model for e-governance, Change Management Policy, Privacy, etc

-

Creation of an IT Savvy Department with a mature profile of IT personnel in the department.

Achieved through addressing aspects such as implementing a department wide IS Organization, to oversee elements such as IT standardisation, system development, IT security and well trained departmental personnel in departmental software applications and specialised skill sets such as systems administration, database administration, trouble shooting, networking, web and other emerging technologies etc.

Each Department is rated on each of the six parameters based on following consideration:

Application :

Stage

Description

Stage I –

Primary

No applications have been developed to support the departmental processes. The departmental functions are mostly carried out manually

Stage II –

Envision

Applications have been developed to support the departmental processes. However, these applications because of local customizations are inconsistent and operate on a dispersed, stand alone and nonintegrated basis

Stage III –

Integrate

Integrated and centralized applications have been developed to address the processes of the department. The department has ensured consistency in roll out of the application at all locations. However, the applications are not web-enabled.

Stage IV –

Converge

Integrated and centralized and web-enabled applications have been developed to address the processes of the department. (Incase of Applications, Integration with initiatives such as Portal, OLTP, and other core applications coming up in the state etc has to be addressed)

Databases

Stage

Description

Stage I –

Primary

No electronic database of the departmental data is available. The records that are maintained are non-automated and paper based.

Stage II –

Envision

Electronic database of the departmental data is available. However the databases are on a stand alone basis and are very location specific. The updation of mechanisms with the repository at the Head Office in most cases is on a need basis and inconsistent.

Stage III –

Integrate

A centralized electronic database of the departmental data is available with regular updation of data from all the locations leading to a central repository of operational and MIS data. However, a departmental wide data warehouse based on the key meta data for decision making purposes is not achieved.

Stage IV –

Converge

A centralized electronic database of the operational and MIS data with a departmental wide data warehouse based on the meta data for decision making purposes is achieved. (In case of repositories of data it has to be ensured that they utilize any database which is available on a state wide basis and also the integration with the state wide data warehouse also need to be addressed.)

Connectivity:

Stage

Description

Stage I –

Primary

No electronic connectivity and electronic data transfer facility available in the department

Stage II –

Envision

The electronic connectivity is limited to Local Area Networks (LANs). The transfer of data from one location to another is mostly floppy based.

Stage III –

Integrate

The electronic connectivity is on a wide area basis connecting various locations of the department and creating a department wide Intranet. The data transfer among various locations is electronic resulting in usage of workflow automation and paperless office. However the connectivity is limited to within the department and does not integrate with the other components of the supply chain.

Stage IV –

Converge

The departmental connectivity extends to the key components of the supply chain. (Incase of connectivity it has to be ensured that it will make use of common facilities such as SWAN)

Infrastructure

Stage

Description

Stage I –

Primary

The overall IT Infrastructure such as Hardware, IT Security, etc has not been created in the department

Stage II –

Envision

The Key elements of IT Infrastructure (Hardware, IT Security, etc) have been addressed to. However, they have been created to address the departmental requirements on a need basis and at key locations of the department

Stage III –

Integrate

All the elements of IT Infrastructure (Hardware, IT Security, etc) have been addressed to at all the locations of the department. However , issues such as formalization, standardization, training, security technologies used, etc need to be addressed.

Stage IV –

Converge

All the elements of IT Infrastructure have been formally addressed to at all the locations of the department. The security and other infrastructure implemented in the departments represent fairly mature technologies and practices in line with standards set by GoAP.

Policies

Stage

Description

Stage I –

Primary

Policies such as the IT Architecture, Security Policy, PPP model for egovernance, Change Management Policy, Privacy, Disaster Recovery Plan(DRP) etc have not been designed to facilitate the IT operations in the department

Stage II –

Envision

Formal Policies relating to IT Architecture, Security Policy, PPP model for e-governance, Change Management Policy, Privacy, Disaster Recovery Plan(DRP) etc have not been designed, however, various elements of these policies are addressed on ad-hoc basis

Stage III –

Integrate

Various IT Policies have been designed to address the need of the department, however, issues relating to the change management and implementation of policies and integration with the state wide polices need to be addressed.

Stage IV –

Converge

The roll out and implementation of IT Policies which have been designed represent a fairly mature stage of understanding among the departmental personnel. It has been ensured that the departmental standards have been integrated and brought in-line with the state wide polices.


Departmental Analysis

Based on the above-mentioned parameters, each of the 13 Departments identified by the State Government as a part of the exercise were rated on their position. They appear in the following pages.


Information & Public Relations

About the Department:

The Department of Information & Public Relations is responsible for keeping the people of Mizoram informed about all the policies and the activities of the Government. In addition to this, the department is as a window to the outside world, showcasing the image of the people of the State. The department attempts to monitor and mould the public’s opinion and reports the feedbacks to the government for necessary appraisal and analysis.

Department’s Objectives:

The department’s objectives are primarily to disseminate all possible information to the people of the State. Thus, the broad objectives can be summarized as follows:

  • To provide relevant and updated news to the people of the State.
  • Ensure rapid dissemination of information, especially of the new schemes and plans.
  • Educating the masses of their rights and providing all information sought by the people under the Right to Information Act.

Service Provided:

The services provides by the department along with priority are as follows :

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1.Daily issue of Press release and video news item to print media, DDK and Local TV Channels.

Manual

Citizen Facing

High. This has to be done regularly and with Agencies across India.

2. Act as a watchdog for electronic and print media

Manual

Administrative

Low

3. Maintain communal harmony and integration, coordination with different departments

Manual

Administrative

Low

4. Publication of information about Mizoram in Booklet forms and brochures, thus, marketing Mizoram to the outside world.

Manual

Citizen Facing

Low

5. Annual Publication of the Mizoram Calendar and the Mizoram Diary

Manual

Citizen Facing

Low

6. Issue of Quarterly Mizoram Newsletter

Manual

Citizen Facing

Low

7. Conduction of Press Tours, Aizawl Darshan and Bharat Dharshan

Manual

Administrative

Low

8. Conduction of representatives from the State for participation in the Republic Day parade

Manual

Administrative

Low

9. Conduct & Coverage of VVIPs and the VIPs as and when necessary

Manual

Citizen Facing

Low

10. Conduction of seminars and workshops for media persons in and outside the State.

Manual

Citizen Facing

Low

11. Recording of all important events and chronicles of the State dignitaries with photos, CDs and video tapes

Manual

Administrative

Low

12. Being the Nodal department for the implementation of the Right to Information Act, its responsible for the conduction of training and sensitizing the media and the public

Manual

Administrative

High. The Information sought has to be available on website.

Current problems / issues:

The department is unable to upload data regularly and maintain its website properly owing to the poor Internet service available and the non-availability of the FTP access for the uploading of various files. In addition, the age old method of manual file maintaining, is very time consuming. Moreover, the department lacks proper infrastructure vis-a-vie the cameras (both still and video), computers and other editing facilities. The department lacks IT savvy staff and most of the officers and the staff of the department are computer illiterate.

IT expectations of the Department:

  • Providing all updated information to the people of the State on a 24*7 basis electronically.
  • Have a digital channel for dissemination of information.
  • To network and integrate the working of all the District Offices with the Headquarter.
  • To be able to receive and publish reports on the working of the various departments on time.
  • Electronic news gathering and accessories for news report and media coverage.
  • Provision of laptops to all the officers so as to ensure complete continuity of flow of information through the districts and the State through network facilities.

Current Status of IT:

  • The Departmental Headquarter at Aizawl along with 4 of its district offices are currently being computerized.
  • A departmental website exists which is being used as a source of all Government news and views.

Projects Planned:

  • The Department will connect to the State WAN so as to integrate and connect all the offices and the operations of the department.
  • The Department plans to make its website more dynamic so that the citizens are able to get the latest information regularly.
  • Provision of Internet facility at all the offices.

Home Department:

About the Department:

The Home Department directly handles the issue of Inner Line Permits, Protected Area Permits (PAP), licenses for fire arms and Indo-Bangladesh Passports. The Police Department, the Home Guards, the Sainik Welfare & Resettlement Department and the Jail Department come under the jurisdiction of the Home Department and these work hand in hand to ensure that the law and order situation in Mizoram remains under control. The Police department is mainly responsible for efficiently maintaining law & order by preventing crimes. The Jails Department, is responsible for the safe being and the welfare of the inmates in custody. It also plays an important role in reforming the hard-core criminals and train them so that they become economically independent. The Sainik Welfare & Resettlement Department apart from raising interest amongst the masses to join the Armed Force, promotes measures for the welfare and resettlement of ex-service and families of the serving / deceased personnel of the Armed forces. The Home Guards provide security to the VIP, Rural Banks and Godowns. It plays an important role in the relief and rescue operations in case of a disaster or a calamity.

Department’s Objectives:

The principle objective of the department, on a whole is to ensure proper law & order conditions prevail in the State. The broad objectives can be summarized as:

  • To provide better training to the personnel and ensure proper co-ordination so as to carry out all the tasks of the department efficiently.
  • Ensuring measures that provide for the welfare and re-settlement of ex-service and families of the serving / deceased personnel of the Armed forces.
  • Raising interest among the youth to join the Armed Forces.
  • Ensure proper Jails reforms.
  • Modernization & upgradation of Police Force to meet the renewed terror threats.

Services Provided:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1.Providing information for and the issue of Inner Line Permit

Manual

Citizen Facing

Low

2. Protected Area Permits

Manual

Citizen Facing

Low

3. License for fire arms

Manual

Citizen Facing

Low

4. Indo-Bangladesh Passport

Manual

Citizen Facing

Low

5. Lodging of FIRs

Manual

Citizen Facing

High. This is critical issue for the citizen who comes to lodge a FIR

6. Information about missing persons

Manual

Citizen Facing

High. This is critical issue for the citizen who seeks this service.

7. Information about criminals

Manual

Citizen Facing

Low

8. Awareness about Armed Forces

Manual

Citizen Facing

Low

9. Security for the state’s citizens

Manual

Citizen Facing

Low

10. VIP Security

Manual

Citizen Facing

Low

11. Management of Police Personnel

Manual

Citizen Facing

High. Large numbers of staff

12.Management of Home Guards

Manual

Administrative

High. Large numbers of staff

13. Office Administration

Manual

Administrative

Low

14. Armament Management

Manual

Administrative

High. Large numbers of eqpt.

15. Vehicle Management

Manual

Administrative

High. Large numbers of vehicles & multiple events

16. Pay & Allowance of Police Personnel

Manual

Administrative

High. Large numbers of staff

17. Service matters of Personnel

Manual

Administrative

High. Large numbers of staff

18. Welfare of ex- Servicemen

Manual

Citizen Facing

Low

Current Problems / Issues:

The biggest roadblock in the Department’s path, amongst other things is the paucity of funds and lack of trained manpower to reap the benefits of computerization in the department. In addition, the tedious, manual processing of all files adds to the delay in offering services to the citizens. The State lacks a proper communication network that

would work even in case of a calamity.

IT Expectations of the Department:

The department wishes to achieve the following:

  • Networking and integrating the operations of all the offices, jails and the police stations under the department.
  • A website of the department that would provide all the information and the services of the department to the people.
  • A comprehensive database of all the information & records of the department.
  • Usage of video conferencing for speedy disposal of court cases.
  • I.T. Training for the jail inmates.
  • Computerization of the file movement & tracking system.

Current Status of IT:

The department at the present is using the CCIS (Crime & Criminal Information System) and the MVCS (Motor vehicle Counter System), developed by the NCRB, for keeping track of the crimes in the State.

Projects Planned:

The department has plans to start the usage of the “Automated finger-print Information system”. The department also has plans to have a Personnel Information Management System. In addition, a “Stores and Armament Management System” is also planned. A very important project that the department would like to implement is a software for the operations of the Police Stations, which would have features like field reporting, Personnel Scheduling and Human resource Development database, gang activity analysis, Warrants Tracking, Jail Activity tracking etc., similar to the eCops software used by the Andhra Pradesh Police.


Directorate of Transport

About the Department:

The department plays a very crucial role in a place like Mizoram where the accessibility of places is generally very poor. The Directorate of Transport has 4 wings through it carries out all its tasks. They are the Administration & Planning wing; Operations wing; Railway Out Agency and the Motor Vehicle Wing. The Administration & Planning wing, as the name suggest handles tasks such as transfers, postings, budget preparation, coordination and care taking, stores & spare. The Operations Wing is mainly responsible for ensuring the proper operation of the bus service, collection of sale proceeds of bus tickets and also the maintenance & repairs of the buses. The Railway Out Agency handles all railway reservation related issues in the State. The Motor Vehicle Wing handles the issue of road permits & driving licenses along with the registration of vehicles under M.V. Acts & Rules.

Department’s Objectives:

Apart from the ensuring of a safe, secure & efficient transport system, the departmental objectives can be summarized as:

  • To provide efficient & corruption free services to the citizens. Partnering with the public to provide transportation services for citizens, traders and tourists.
  • Education of the citizens towards safety on roads.
  • Enforcement of CMV 1989: The transport department is responsible to make sure that provisions of CMV 1989 are followed throughout the state. Citizens not following the provisions are booked and the penalties are collected by the department
  • Human Resources Management: Recruitment, Training, Rewards, Punishments Performance Appraisal, etc. of Department staff.

Services Provided:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Issue of Drivers license

Computerised

Citizen Facing

High. Large number of applicants

2. Issue of Learner License

Computerised

Citizen Facing

High. Large number of applicants

3. Registration of Two wheelers

Computerised

Citizen Facing

High. Large number of applicants

4. Registration of Three wheelers

Computerised

Citizen Facing

High. Large number of applicants

5. Registration of cars/ SUVs/etc.

Computerised

Citizen Facing

High. Large number of applicants

6. Registration of Heavy Vehicle

Computerised

Citizen Facing

High. Large number of applicants

7. Issue of Permit

Manual

Citizen Facing

Low

8. Assessment and collection of taxes

Computerised

Citizen Facing

High. Large number of vehicle

9. Inspection & Verification of Vehicles

Manual

Citizen Facing

Low

10. Issuance of Conductor’s License

Computerised

Citizen Facing

Low

11. Change of Vehicle ownership

Computerised

Citizen Facing

Low

12. Provision of Intra-state Bus services

Manual

Administrative

High. Citizen need conveyance.

13. Provision of Inter-state Bus services

Manual

Citizen Facing

High. Citizen need conveyance.

14. Issuance of Permits for Private Bus operators

Manual

Citizen Facing

High. Citizen need conveyance.

15. Issuance of Train Tickets at Aizawl

Computerised

Citizen Facing

High. Large number of applicants

Current problems / issues:

The department is currently under-staffed with most of the people averse to the usage of computers, with no statutory provisions for the up-gradation of the skills of the staff. The department lacks adequate IT infrastructure like PCs, a Centralized Data Center and networks which is a major source of hindrance in the path of computerization in the department.

IT Expectations of the Department:

The department wants to leverage the usage of IT for the following:

• Better monitoring of all work done by the department so as to minimize the revenue loss.

• To be able to issue the Driver’s license, Road permit and registration certificates of the vehicles online.

• Ensure better administration of the department.

• To handle all issues of the citizens of the State efficiently and provide all updated and correct information to all the citizens about all the processes of the department.

• To deliver the departmental schemes through electronic system.

• Reach the remotest areas to deliver the services.

Current Status of IT:

The department has a website www.transmizo.nic.in which gives detailed information of all the processes of the department. In addition, some of the forms of the department have already been put online so that they can be downloaded and used. The department has already started the usage of the software like Vahan & Sarathi for its processes in all the 6 of its DTO Offices.

Projects Planned:

The department has plans to network and integrate the working of all its offices and provide all its services online. Apart from extending the usage of the Vahan & Sarathi software to all the RTOs and the DTOs, the departmental also has plans for the development and usage of a Smart Card Based system that would help in tax collection and issuance of the drivers license. The department would also like to have in place a system that can be used for the tracking of inter-state vehicular traffic.


Taxation Department

About the Department:

The taxation department plays a role in the mobilization of the internal resources of the State government of Mizoram. The department contributes to the State exchequer by means of the collection of sales tax (VAT), profession tax, passenger & goods tax and entertainment tax. In addition, the department is responsible for the administration of the Mizoram Taxation Act, 1973 (sales of Petroleum and petroleum products including motor spirits and lubricants), the Assam Amusement and Betting Tax Act, 1939 , the Indian Partnership Act, 1932 and the Societies Registration Act, 1980 (modified by the Mizoram Act No. 3 of 1977). The total amount collected by the department has shown a steady increase over the past 4 years owing to the reforms taken by the department.

Services Provided:

The services provides by the department along with priority are as follows

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Registration of Dealers for

Mizoram Sales Tax/ VAT

Computerised

Citizen Facing

High. Large number of Dealers

2. Registration of Dealers for

Central Sales Tax

Computerised

Citizen Facing

High. Large number of Dealers

3. Renewal of Registration

Administrative

Low

4. Duplicate Registration

Computerised

Citizen Facing

High. Large number of Dealers

5. Issuance of forms

Manual

Citizen Facing

High. Large number of Dealers

6. Providing exemption under

various schemes related to

registration

Manual

Low

7. Filing of Returns

Manual

Citizen Facing

High. Large number of Dealers

8. Amending returns

Manual

Citizen Facing

Low

9. Submission of utilisation

reports on consumption of

various types of forms

Manual

Citizen Facing

Low

10. Dealer Assessment

Computerised

Citizen Facing

High. Large number of Dealers

12. Issuance of forms for

different interstate transactions

Manual

Citizen Facing

High. Large number of Dealers

13. Verification of exempt claims,

if necessary

Manual

Citizen Facing

Low

14. Issuance of Transit Pass (at

the check post)

Manual

Citizen Facing

Low

15. Inspection / sample checking

at the check post

Manual

Citizen Facing

Low

16. Composition of Penalty

Computerised

Citizen Facing

Low

17. Inter-state transactions

Computerised

Citizen Facing

Low

18. Notices and Circulars

Computerised

Citizen Facing

High. Large number of Dealers

Current Problems / issues:

The department is unable to carry out the assessment and the auditing of the tax payable by the dealers precisely and efficiently, owing to the large number of cumbersome, manual processes involved, which have not been computerized as yet.

IT Expectations of the department:

The department wishes to improve the efficiency and the effectiveness of all its operations; plug the revenue losses and also increase the revenue collection with the usage of IT. It also wishes to simplify the entire process so that the tax payer can use the system with ease. It also wishes to educate the tax payers using IT.

Current Status of IT:

The department has already started the development of the VAT & CST Management System. In addition, the state has joined the Tax Information Exchange System (TINXSYS), which would enable it to share the information with all the States of India. A departmental website exists which provides all the up-to-date information of the department and the schemes.

Projects Planned:

The department plans to network and integrate the working of all its offices. In addition, it plans to have a payment gateway setup with the leading banks in the State that would enable the tax payers to pay their tax through the banks. It also has plans for an online return filing system. It also plans for the development of an application software and provide connectivity to the check-posts that would help in keeping track of the inter-state transactions.


Power & Electricity Department

About the Department:

The power & electricity department is tasked with providing the citizens of Mizoram reliable, good quality and continuous supply of electricity throughout the year. The Mizoram State Electricity Board has been entrusted with the generation, transmission and distribution of electricity under Indian Electricity Board (supply) Act in the state of Mizoram. Presently the Mizoram State Electricity Board has a total of 16 mini hydel projects and 22 isolated diesel power projects with total capacity 29.335 MW against the peak demand of 60 MW. To meet the peak demand, Mizoram state electricity board has to purchase power from sources like NEEPCO, NHPC (Loktak) and other sources like Assam State electricity board and Meghalaya state electricity board. The government of India and the state government have taken up several steps for the setting up some hydro as well as some thermal power projects in Mizoram. Some of them are Tuirial H.E. power project (60 MW), Tuivai H.E. Project (210 MW), Baiorabi H.E. power project (75MW) and Bairabi coal thermal power project (20 MW). Commissioning these projects will go a long way to full fill the shortage of power in Mizoram.

Services Offered:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Generation of Power

Manual

Administrative

High. Complex thermal plants need supervisory control & real-time

2. Distribution management through SCADA

Partial Computerised

Administrative

High. Complex circuits need supervisory control and real-time

3. Registration of new Customers

Partial Computerised

Citizen Facing

High. Large number of

customers

4. Generation of Electricity Bills

Partial Computerised

Citizen Facing

High. Large number of customers

5. Fault Detection and repairs

Manual

Administrative

Low

6. Planning & Execution of new projects

Manual

Administrative

Low

7. Monitoring of the existing schemes

Manual

Administrative

Low

8. Collection of Electricity Bills

Computerised

Citizen Facing

High. Large number of customers

9. Load Management

Manual

Administrative

High Complex process & realtime

10. Drawing Power from the GRID

Partial Computerised

Administrative

High Complex process & realtime

Current Problems / issues:

The total generation capacity in the State is a mere 29.335 MW, as compared to the peak demand of 60 MW, because of which the department has not been able to ensure an uninterrupted, reliable power supply to the citizens of the State. The department faces lot of problems to address the breakdowns in the remote parts of the State, especially the villages, owing to the lack of proper communication channels. Moreover, the department is unable to provide services on time, because of slow, manual process of record keeping.

IT Expectations of the Department:

The department would like to have a real time pow er management system that would be very useful for the detection and repair of the faults. It would like to reap the benefits of the IT to provide better, faster and more efficient services to the consumers and also plug the revenue losses.

Current status of IT:

The department is already using a Energy Billing System 1.1, for the generation and collection of energy bills. The department has also developed a prototype EBSKIOSK (Energy Billing System Kiosk), that would be set up at different parts of the State and can be used for the payment of energy bills by the individuals.

Projects Planned:

The department has made elaborate plans for the setting up SCADA based real time power management system. In addition it also plans for an online energy bills payment system. The prototype EBSKIOSK, if successful, would be replicated in different parts of the State.


Agriculture Department

About the Department:

The Department of Agriculture plays a vital role in serving the citizens of an agriculture dominated state like Mizoram. The state economy is greatly dependant on its agriculture produce, with about 70% small farmers (who do Jhoom farming) and another 30% medium farmers who do proper cultivation.

Services Offered:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Imparting Training to farmers

Manual

Citizen Facing

Low. Only select farmers are trained

2. Monitoring of inputs

Manual

Administrative

Low. Only few officials involved

3. Monitoring of provision of machinery to farmers

Manual

Administrative

Low. Only few officials involved

4. Monitoring soil conditions

Manual

Citizen Facing

Low. Only few officials involved

5. Pest Control

Manual

Citizen Facing

High. Large number of farmers

6. Diversification of areas for crops

Manual

Citizen Facing

High. Large number of farmers

7. Implementation of beneficiary schemes

Manual

Citizen Facing

High. Large number of farmers

8. Extension works

Manual

Citizen Facing

Low. Only few involved

9. Trainer training

Manual

Administrative

Low. Only few involved

Diversification is planned in Red Oil palm, Jathrotpha, Stevia and Floriculture such as

Anthurium, etc.

Current status of IT:

  • The Department has developed a website mizobambo.nic.in for the development of bamboo trade in the state.

Projects Planned:

  • The Department plans to set-up an Agri-Portal which will provide the farmers in the state with inputs related to soil, seeds, fertilizers, farm equipments and techniques as well as the market rates for the various important produce of the state such as grapes, ginger, passion fruits, flowers etc. The Department may tieup with certain partners to provide Commodity market for certain important agricultural products. The Agriculture Department will work with the IT Departments “Payment Gateway” partner for payment and also appoint a “Courier agency” for smooth delivery of agricultural products to important markets like Kolkata, Delhi, North India etc.
  • The Department will also roll-out the Agrisnet project currently being funded by the Government of India.

Finance (Treasuries & Accounts)

About the Department:

The Department of Treasury and Accounts is the mechanism through which effective financial control is exercised over public spending by government departments in the state. The present Treasuries in the state are the legacy of the British Financial Administration. The Treasuries conduct financial transactions of the Government (both receipts and payments), and render accounts for the same to the Accountant General. Thus the Treasuries play a crucial role in the State Financial Administration.

Objectives of the initiative for the department:

  • Efficient monitoring of Expenditure & Revenue
  • Online tracking of daily treasury operations
  • Have the knowledge of Up-to-date State Fund Position
  • Ability of assess financial impact of any change and implement the same
  • Have better control over allocation of funds thus reducing the scope for fraud
  • Timely preparation of monthly accounts in an accurate and efficient manner
  • Facilitate analysis of expenditure with detailed break-up under various sub-heads
  • Efficient handling of the Pension and GIS of staff
  • Efficient handling of Entitlements, Service books etc. for Group A & B officials
  • Carrying out Audit of Government bodies
  • Efficient Reconciliation of Accounts
  • Use the man power resources more efficiently

Services Offered:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

TREASURIES

1. Receive money from Public for credit to the Govt.

Manual

Citizen Facing

High. Large number of diverse transactions

2. Receive money from Govt. Officers for credit to the Govt.

Manual

Citizen Facing

(Employees)

High. Large number of diverse transactions

3. To make payments of claims against Government on Bills / Cheques presented by the drawing and disbursing officers or other authorized persons

Manual

Citizen Facing

(Business)

High. Repetitive work handled by large team

4. Compilation of monthly expenditure and receipt of the state Govt.’s accounts

Manual

Administrative

High. Repetitive work handled by large team

5. Closing and passing of Bills/Cheques for payment

Manual

Administrative

High. Repetitive work handled by large team

GENERAL PROVIDEND FUND

6. Maintain accounts of all subscribers of the fund

Manual

Citizen Facing

(Employees)

High. Repetitive work handled by large team

7. Issue Annual statements

Manual

Citizen Facing

(Employees)

High. Repetitive work handled by large team

8. Make payments towards PF loans

Manual

Citizen Facing

(Employees)

High. Repetitive work handled by large team

9. Make deductions from salary towards loan repayments

Manual

Citizen Facing

(Employees)

High. Repetitive work handled by large team

10. Settlement of claims for GPF final withdrawal

Manual

Citizen Facing

(Employees)

Low

PENSION AND GROUP INSURANCE SCHEME

11. Fixation of pension entitlement and determination of pension considerations

Manual

Citizen Facing

(ex-Employees)

High. Complex process. Needs multiple visits to Dept.

12. Issue of pension payment orders

Manual

Citizen Facing

(ex-Employees)

Low

13. Issue of payments as per GIS

Manual

Citizen Facing

(ex-Employees)

Low

ENTITLEMENTS

14. Maintain Service records of all Group “A” and “B” officials

Manual

Citizen Facing

(Employees)

High. Large number of

employees

15. Fixation and Authorisation of pay and allowance

Manual

Citizen Facing

(Employees)

High. Large number of

employees

16. Preparation of pay slips

Manual

Citizen Facing

(Employees)

High. Large number of

employees

17. Recording of postings

Manual

Administrative

High. Large number of

employees

18. Recording of increments

Manual

Administrative

High. Large number of

employees

19. Recording of deputations

Manual

Administrative

Low

20. Recording of promotions

Manual

Administrative

Low

AUDIT

21. Audit of local bodies

Manual

Administrative

Low

22. Audit of Governmental organisations/ Institutions

Manual

Administrative

Low

ACCOUNTS AND MONITORING

23. Compilation and preparation of

monthly accounts and submission

of same to AG, Shillong

Manual

Administrative

High. Large number of

transactions

Current status of IT:

  • The Department has started the computerisation of GFP function of the Department with the help of NIC, Mizoram.

Projects Planned:

  • The Department plans to computerise and network all the Treasuries in the state and will work out details plans for the same shortly.
  • The Department also wishes to develop application software for GPF processing as well as Pension for retired employees.
  • The Department will also work with select Banks for setting up payment gateway for citizens to pay electronically for Government Services, payment of salaries as well as vendor payment.
  • The Department also plans to develop application for Budgeting and Performance Monitoring of various Departments through key indicators.

Health & Family Welfare Department

About the Department:

The objective of the Department is to provide better health care and family welfare facilities to the citizens of Mizoram.

Functions of the Department

• The functions of the department can be described as:

  • To formulate and implement the schemes for the comprehensive development of the dispensaries and hospitals;
  • To construct and maintain dispensaries and hospitals and maintenance of cleanliness therein;
  • To implement National Health Programs as per the directions of the State. The State Government and Central Government shall make available funds for this purpose;
  • To purchase, maintain and allocate equipment to various dispensaries and hospital;
  • To procure , stock and distribute drugs, X-ray films & chemicals, diet , linen and other consumable among the dispensaries and hospital;
  • To provide services of specialists in various hospitals
  • To enter into collaboration with health institutions both within the country or abroad to provide better medical care;
  • To receive grants or contributions which may be made by the Government on such conditions as it may impose;
  • To provide for construction of houses to the employees of the dispensaries and hospital, and the maintenance thereof by mobilizing resources for financing institutions;
  • To plan, construct and maintain commercial complexes, paying wards and providing diagnostic services and treatment on payment basis and to utilize the receipts for the improvement of the hospital and dispensaries ;
  • To run public utility service and undertake any other activity of commercial nature for the delivery of health care within or without the hospital premises directly or in collaboration with private or voluntary agency on contracts basis ;
  • To engage specialized agencies or individuals in the relevant disciplines, directly or from external sources for the efficient and expeditions conduct of any of the functions detailed above; and • To provide immediate treatment in case of emergency and for unaccompanied patients.
  • To provide vaccination programs to the children in the state.

Services Offered:

The services provides by the department along with priority are as follows

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Provision of OPD / Healthcare services to citizens

Manual

Citizen Facing

High. Large number of Citizens availing services

2. Performing diagnostic tests

Manual

Citizen Facing

High. Large number of Citizens availing services

3. Handling medical emergencies

Manual

Citizen Facing

Low

4. Participation in health camps

Manual

Citizen Facing

High. Large number of Citizens availing services

5. Training students

Manual

Citizen Facing

High. Large number of Citizens availing services

6. Manage various complaints

Manual

Citizen Facing

High. Swift action expected by citizens

7. Undertake inspections

Manual

Administrative

Low

8. Issue disability certificate

Manual

Citizen Facing

Low

9. Reimbursements in certain cases

Manual

Citizen Facing

Low

10. Providing referrals for better health care

Manual

Citizen Facing

High. Swift action expected by citizens

11. Issue death birth certificate

Manual

Citizen Facing

High. Swift action expected by citizens

12. Management of ambulances

Manual

Administrative

High. However, traffic problems limit the use of ambulance

13. Help beneficiaries to get money

Manual

Citizen Facing

Low

14. Counseling people

Manual

Citizen Facing

Low

15. Arrange blood donation

Manual

Citizen Facing

Low

16. Blood Bank management

Manual

Citizen Facing

High. Real time management required

17. Handle donations

Manual

Citizen Facing

18. Family planning operations

Manual

Citizen Facing

Low. Not a issue in

the state at present

19. Manage AMC of equipments under it’s supervision

Manual

Administrative

Low

20. Produce court evidences

Manual

Citizen Facing

Low

21. Perform VIP duties

Manual

Citizen Facing

High. Swift action expected.

22. Undertake Food sampling

Manual

Citizen Facing

Low

23. Prepare various reports of disease surveillance

Manual

Administrative

High. Large number of input surces.

Current status of IT:

Currently, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • This Department proposes to implement a Health Portal for the state. This portal shall contain information related to various hospital, health centres, medicine shops, ambulance in the state and facilities thereof, important doctors (particularly specialists) including process of appointments. The portal shall facilitate patients to book appointment with specialists in Government Hospital.
  • The Department plans to implement Hospital Management System in all the Hospitals in the State.
  • The Department also wants to connect all the Health Centres across the state including installing a computer system in each of them.
  • With relation to the various schemes run by the Department, the Department would like to develop a Fund Management and Monitoring System.

General Administration Department

About the Department:

The General Administration Department looks after District Administration, office accommodation, Mizoram houses and offices across the state as well as outside the state.

The Department’s objectives are:

• Looking after District Administration, Mizoram Houses/ office outside the state

• Maintenance of Protocol & Hospitality

• Maintenance of Aviation facilities in the state

• Preparation and issue of all administrative orders, notifications, office memorandum pertaining to the state

• Preparation of Governor’s Budget speeches, etc.

Services Offered:

The services provides by the department along with priority are as follows:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Handling of Establishment and Accounts matters pertaining to offices

Manual

Administrative

High. Large number of

transactions in multiple locations

2. Allocation and Transaction of Office Administration

Manual

Administrative

High. Citizen using service

3. Hiring of building for office accommodation by Dept.

Manual

Administrative

Low

4. Preparation, Issue and management of Administrative orders of GoM

Manual

Administrative

High. Large number of orders.

5. Allotment of site / plots to state Govt. Depts. For Office buildings

Manual

Administrative

6. Reservation of rooms at Mizoram houses

Manual

Citizen Facing

High. Citizen using service

7. Air Travel permissions

Manual

Citizen Facing

High. Citizen using service

8. Inner line permits

Manual

Citizen Facing

High. Large number of

transactions

9. Allotment of residential accommodation

Manual

Administrative

High. Swift action expected by employees

10. Foreign Travel permission

Manual

Administrative

Low

11. Special casual leave for staff

Manual

Administrative

Low

12. Purchase of Govt. Vehicle

Manual

Administrative

Low

13. Purchase of Office equipment for Dept. and Districts

Manual

Administrative

Low

14. Office equipment maintenance

Manual

Administrative

Low

Current status of IT:

Currently, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • The Department is keen to develop a web-based Application software for online issue of “Inner-line Permits” from various Mizoram Houses across the country. In addition, kiosks will be installed in each of the Mizoram Houses where it will be possible for people from other states to know more about Mizoram, places of tourist interest, procedures & forms, hotel booking etc.
  • The Department will also develop a web-based software for online booking of Mizoram House in other cities by citizens of the state when they go out.
  • The Department also plans to develop it’s website where people can find out inputs related to cities such as Mumbai, Delhi, Kolkata particularly related to Health, hospital, important events etc. This website shall be in local language for easier access by citizens even in the CICs.
  • The Department will also create IT infrastructure including connectivity to Mizoram’s SWAN in each of the Mizoram House in Delhi, Mumbai, Kolkata, Guwahati and Shillong so that any state official can avail of this facility when needed.

Local Administration Department

About the Department:

The Local Administration Department was established to provide municipality type of services to the people of the state. The Department operates through Village Councils in various villages across the state as well as the VCs in the various localities in Aizawl.

Objectives of the Department

  • Efficient monitoring of Expenditure & Revenue in the bodies under it’s administrative control
  • To Provide guidelines for the operation of the Village Councils
  • To Provide loans towards LIC policies and housing loans (HIDCO) to staff of the Government Department and select Private sector
  • To take care of the Cemetery affairs in the state
  • Efficient Reconciliation of Accounts
  • Use the man power resources more efficiently

Services Offered:

The services provides by the department along with priority are as follows

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Compilation of data related to VCs

Manual

Citizen Facing

Low

2. Compilation of data related to villages

Manual

Citizen Facing

High. Data from various locations/ sources needs to

be collated and compiled

3. Compilation of BPL List for the state

Manual

Citizen Facing

High. Data from various locations/ sources needs to

be collated and compiled

4. Provision and issue of loans to State Govt. / Private sector employees towards house building /

LIC

Manual

Citizen Facing

High. Large number of loans & defaults cause problems

5. Providing guidelines for Village Councils

Manual

Administrative

6. Carrying out development work

Manual

Citizen Facing

High. Complex tasks need tacking at various stages

7. Registration of deaths in the state

Manual

Citizen Facing

High. Swift action expected by citizens

8. Installation and operation of street lights

Manual

Administrative

Low

9. Carry out management of Cemeteries in the state

Manual

Citizen Facing

Low

10. Collection and clearance of Garbage in certain areas

Manual

Citizen Facing

Low

11. Procurement of goods and services through Tenders

Manual

Citizen Facing (Business)

High. Transparency as well as confidentiality has to be maintained

12. Compilation of Finance and accounts for the Department

Manual

Administrative

Low

IT Expectations of the Department:

  • Urgent need for system for processing and management of loans given by the Department and issue of Demand / No Demand Certificate
  • Need for application for maintenance of VC affairs
  • Need for application for staff related activities such as transfers and postings, pay roll, increments etc.
  • Need for application software for file tracking, office administration etc.

Current status of IT:

Currently, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • The Department will develop application software for providing citizen services at Village Councils as well as the nine Towns.
  • A website will be developed on the Village Councils and their elected represented representatives for citizens to know whom to contact in case of difficulties. This website will also offer facility for the citizens to request for assistance from the District Collector.
  • The Department will also implement a Monitoring System for the Loans provided by it.
  • The Department will develop application software for Human Resource management as well as office administration.

Food, Civil Supplies & Consumer Affairs Department

About the Department:

The Food, Civil Supplies & Consumer Affairs Department along with its various agencies undertake various activities such as procurement of food grains, maintenance of food stocks, their storage, movement and delivery to the central pool. Efforts are made to ensure their adequate availability at reasonable prices in different parts of the State through Public Distribution System (PDS). In addition, the Department also handles the issue, termination, transfer, etc. of the Ration Cards.

Objectives of the Department

  • To ensure Food Security in Mizoram
  • To procure food grains at the minimum support price through Food Corporation of India
  • To monitor and maintain stability of prices of essential goods by controlling the supply of essential goods
  • To ensure that the food grains procured are stored and preserved until they are delivered to the destinations
  • Distribution of essential commodities for the ration card holders through the PDS
  • To monitor the operation of the DCSOs, SDF and CSCs as well as Principal Distribution Centres
  • To protect the consumers rights in conjunction with the consumer courts

Services Offered:

The services provides by the department along with priority are as follows

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Procurement of food grains

Manual

Administrative

Low

2. To ensure the food grains procured are stored properly until they are delivered to the citizen

Manual

Administrative

High. Multiple locations/ vendors/ sources/ storage

points involved

3. To deliver the foodgrain and other items such as Iodised Salts/ sugar/ Kerosene Oil to the BPL families at subsidized process

Manual

Citizen Facing

Low

4. To deliver food grain / sugar/ Iodised Salt/ Kerosene Oil/ etc. to other families such as APL, AAY & Annapurna

Manual

Citizen Facing

High. Citizen affected directly

5. To issue and manage Ration Cards in the State

Manual

Citizen Facing

High. Citizen affected directly

6. Issue of License for shops selling foodstuff

Manual

Citizen Facing (Business)

Low

7. Vigilance of the shops selling food stuff

Manual

Citizen Facing(Business)

Low

8. To protect consumer rights in conjuncture with the consumer courts

Manual

Citizen Facing

Low

Functions of the Department

i. Procurement

This Department arranges to procure / purchase of Paddy and other foodgrain during the Rabi and Kharif season at minimum support price fixed by the Govt. of India from time to time. The entire operation of procurement is carried out by the Department along with other Procurement Agencies under its control. Alternately, the Department may receive food grain from Food Corporation of India. The coordination work is carried out solely by the Department.

ii. Storage

After making the purchases the department maintains the stocks in its storage.

iii. Maintaining Stability of Prices

To maintain the stability of the price of various essential commodities including food grains, this department plays as effective role whenever there is a shortage of essential commodities. The department approaches the Govt. of India to release larger quantities of essential commodities, namely rice, levy sugar, wheat, kerosene oil, H.S.D. and L.P.G., Iodized Salt etc. to control the prices of the essential commodities.

iv. Distribution

This department distributes sugar, wheat, rice, Iodized Salt and kerosene oil through a well regulated whole sale/distribution points and large network of fair price shops. A wellorganized Public Distribution System is maintained in the State through network of Fair Price Shops. As on 31.03.2005 there were around 11 Lakh Ration cardholders.

v. Consumer Protection

The Consumer Protection (Mizoram) Rules, 1987, based on the Consumer Protection Act 1986, were notified in 1987. The State Commission / District Forums have been established and have started functioning. The department provides the necessary staff for the working of these quasi-judicial forums.

vi. Issue of Licenses and Vigilance Checks

In order to ensure that the dealers do not indulge in adulteration of petrol/diesel with kerosene oil, the officials of the Food Supply Department have been allowed powers of entry, search and seizure under the Central High Speed Diesel and Motor Spirit (Prevention of Malpractice's in Supply and Distribution) order, 1990. The officials perform monthly checking of petrol pumps.

The department issues licenses for new dealers to distribute kerosene. Since kerosene is highly subsidized commodity, the Department has taken various steps to check its diversion from the public distribution system for black marketing and adulteration with diesel and petrol. Monthly checking norms of wholesale licenses and retailers have been fixed and regular reports are obtained from District Officials.

There are 21 LPG agencies that are governed under the Central LPG (Regulation of Supply and Distribution) Order, 2000, in which powers for entry, search and seizure have been granted to the officers of the Civil Supplies Dept. Whenever any complaint is received against any agency, checking is conducted and action is recommended to the concerned Oil Company, if any irregularity is found during checking.

IT Expectations of the Department:

To facilitate efficient monitoring and networking of all Public Distribution Centres in Mizoram for

• Information on dispatch of foodgrains to every centre

• Information of stock position

• Information on sale proceeds and returns

• Information for Report prepation for reporting to Planning Dept. and Govt. of India

Current status of IT:

Currently, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • The Department plans to set-up a website for the information of the citizens about the consumer rights. This website will also provide information related to various important supplies required by citizens.
  • The Department will engage an agency to prepared a database of the Ration Cards holders including those Below poverty line. Subsequently, the issue and modification in Ration Cards shall be done electronically.
  • The Department will also take initiatives to develop application software for distribution management of items sold in the Ration shops.

Labour & Employment Department

About the Department:

The Labour and Employment Department is responsible for the employment of state’s citizens in Government and private jobs in the state through Employment Exchanges. It is also responsible for ensuring that the employers as well as the staff employed in the state follow the labour laws.

Objective of the Department

The objective of the public authority is to see that:

  • Applicants are submitted as per seniority of registration to public sector employers.
  • Maximum Vocational Guidance services are provided to the students, parents and masses.
  • Information of world of work and training and educational facilities reach the remotest ends of the state.
  • EE (CNV) Act-1959 is followed by the employers in true spirit.
  • Unemployment allowance is disbursed judiciously and honestly.
  • Private employers are served in the best possible way.

Functioning of the Department

  • Implementation of EE (CNV) Act, 1959
    As per section 4 of the Act every establishment in public and private sector shall before filling up any vacancy in any employment in that establishment, notify that vacancy to the prescribed Employment Exchanges. Further, as per section 5 of the Act, it is mandatory for every establishment in public or private sector to render prescribed returns to the Employment Exchanges. The public authority has to ensure implementation of both of these sections.
  • Efficient and effective service to the employers as well as to the job seekers The Employment Exchanges submit candidates to the employers on the basis of seniority of registration and other requisites etc. The public authority has to ensure that the employment exchanges carry out this task as per the guidelines provided by the DGE&T or the State Directorate.
  • Ensuring maximum, accurate and updated dissemination of educational and vocational information till the remotest ends of the state.
  • The Employment Exchanges impart educational and career counseling to the applicants visiting the Employment Exchanges and to the students through group talks, schools talks exhibitions, career conferences, self-employment camps etc. The public authority ensures that all the vocational guidance activities remain a continuous process.
  • Implementation of specific sections of the PWD Act 1995.
  • Identification and reservation of vacancies for physically handicapped, setting up of a special Employment Exchange for physically handicapped etc. have been entrusted to the Department of Employment.

Services Offered:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Implementation of Compulsory

Notification of Vacancies Act

Manual

Administrative

Low

2. Registration of Job seekers

Manual

Citizen Facing

High. Large number of

candidates

3. Intimation of Candidate list to the

employers

Manual

Administrative

Low

4. Providing career counceling to

students

Manual

Citizen Facing

High. Large number of

candidates

5. Registration of Trade Unions

Manual

Administrative

Low

6. Implementation of the labour

laws in the state

Manual

Administrative

Low

Current status of IT:

  • The Department is implementing the Employment Exchange software which has been developed along with NIC.
  • In addition, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • The Department will work with the IT Department to develop a state Employment portal. This portal shall provide facility for students and unemployed to register their names. Applications for Government jobs will also be taken through this route. The portal will tie-up with educational Institutes for vocational trainings. Private organisations will also be invited to offer jobs to candidates through this portal.
  • The Department will also try to work out the feasibility of developing system for the handling of provident fund scheme for unorganized sector.

Rural Development Department

About the Department:

Rural development implies both the economic betterment of people as well as greater social transformation. The Department is responsible for planning and execution of the programs for rural development including communications, provision of drinking water, minor irrigation and poverty alleviation programs. In addition the maintenance of secondary, upper primary and primary schools in rural areas, maintenance of minor irrigation tanks and provide other civic amenities to the people living in the respective villages.

Functions of the Department

The key functions of the Department of Rural Development are:

  1. Developmental work: The department undertakes development work activities in villages such as construction of roads, water tanks etc. The development works are conceived at the Village Council level by the people under the guidance of its President and the initiative is submitted to District Rural Development Officer for funding. Alternatively the conceptualization of the development works could happen at the higher levels of authority in any department and could be assigned to the Rural Development department for implementation.
  2. Implementation of Schemes: Implement Government of India schemes such as for employment generation (for wagers as well as self employed). Some of the schemes being implemented include Indira Awas Yojana (IAY), Sampoorna Grameen Rozgar Yojana (SGRY), Swarna Jayanti Gram Swarozgar Yojana (SGSY), Integrated Wasteland Development Program (IWDP), Hariyali, National Rural Employment Guarantee Scheme (NREGS) and BADP mentioned below.
  3. Registration of Births and Deaths: The VC President registers births and deaths occurring in his jurisdiction in a register and sends a report on the registrations on a monthly basis to the sub divisional registrar.
  4. Border Area Development Program: The Government of India has started this program for betterment of people across North East. The Rural Development Department has been made responsible for the implementation of this program in Mizoram. It’s intention is to improve the infrastructure and facilities in the border areas.

Services Offered:

Service

Mode of

Service

Citizen facing/

Administrative

Priority

1. Identification and approval of

improvement projects

Manual

Administrative

Low

2. Implementation of various state

Govt. and central Govt. schemes

Manual

Administrative

High. Large number of projects across large number of villages

3. Monitoring the implementation of

projects being implemented across the state by various VCs

Manual

Administrative

High. Large number of projects across large

number of villages

4. Fund allocation and monitoring

for projects being executed by the

various agencies under the

supervision of the Department

Manual

Administrative

High. Large number of projects across large

number of villages

5. Registration of Births and Deaths

Manual

Citizen Facing

High. For all citizens across

Mizoram

6. Report / Returns to funding

agencies/ Central Govt.

Manual

Administrative

Low

7. Human resource management

Administrative

Low

IT Expectations of the Department:

The Department would like to use ICT for better planning and monitoring of the projects under it’s jurisdictions.

Current status of IT:

Currently, the Department has some personal computers available at the Directorate and a few other offices. Certain reports are prepared using MS Word and MS Excel.

Projects Planned:

  • The Department plans to implement an Online Monitoring and Accounting system.
  • Online Reporting System of various Centrally sponsored programme will also be implemented by the Department.